Maintenance has completed. There were no errors during this period.

Scheduled maintenance is complete and all systems are operating normally. No further impact is expected.

Writebacks are restored

The Production maintenance that was scheduled for this weekend (Saturday, April 25th) has been canceled.

Commure has successfully tested messaging end-to-end, and the issue has been resolved.

The issue has been resolved, and all authentication services are operating normally.

Maintenance has completed

The third-party provider has resolved the issue and all services are operating normally.

Maintenance has completed

The service disruption issue has been fully resolved, and all impacted services are functioning normally.

Automated writebacks to HCHB via the Referrals product were failing due to Citrix session and authentication errors on the HCHB side. Customers were able to complete writebacks manually as a workaround, but this caused delays.

After coordination with Compassus and escalation to HCHB Tier 2 support, no further internal action was identified. The issue is confirmed to be external, and ongoing monitoring did not reveal additional errors on our side.