The Production maintenance that was scheduled for this weekend (Saturday, April 25th) has been canceled.

Commure has successfully tested messaging end-to-end, and the issue has been resolved.

The issue has been resolved, and all authentication services are operating normally.

Maintenance has completed

The third-party provider has resolved the issue and all services are operating normally.

Maintenance has completed

The service disruption issue has been fully resolved, and all impacted services are functioning normally.

Automated writebacks to HCHB via the Referrals product were failing due to Citrix session and authentication errors on the HCHB side. Customers were able to complete writebacks manually as a workaround, but this caused delays.

After coordination with Compassus and escalation to HCHB Tier 2 support, no further internal action was identified. The issue is confirmed to be external, and ongoing monitoring did not reveal additional errors on our side.

The service disruption issue has been confirmed to be fully resolved, and all impacted services are functioning normally.

The service disruption issue has been fully resolved, and all impacted services are functioning normally.

There was an increase in error rates in the application. Users were getting errors during login and while navigating the application The issue is now resolved.

Pro services in the hosting center have been restored following the earlier Oracle database memory issue, and our teams will continue to monitor system stability closely.

Pro services in the hosting center are operational following the earlier database failover. The system is currently running on the standby database environment while restoration work continues on the primary database. Users may experience slower-than-normal performance, while our teams will continue restoration activities overnight and will provide further updates if conditions change.

The performance issue has been resolved, and all services are operating normally.

The service disruption issue has been fully resolved, and all impacted services are functioning normally.

The service disruption issue has been fully resolved, and all impacted services are functioning normally.

The note generation slowness has been fully resolved, and all impacted services are functioning normally.