Widespread IVR reply capture failure causing 'we're sorry' message; Replies are captured on Dashboard

Resolved·Degraded performance

Commure has successfully tested messaging end-to-end, and the issue has been resolved.

Wed, Apr 15, 2026, 04:02 PM

(2 weeks ago)

Affected components

Apr 15, 2026, 03:46 PM

04:02 PM

Updates

Resolved

Commure has successfully tested messaging end-to-end, and the issue has been resolved.

Wed, Apr 15, 2026, 04:02 PM

Monitoring

Ambulatory IVR captures the reply, then returns the generic “we're sorry” message and hangs up during testing, indicating a widespread reply-capture problem across IVR programs.

IVR replies are captured, and the dashboard is updated.

We have applied a fix and are monitoring the incident.

Wed, Apr 15, 2026, 03:46 PM(15 minutes earlier)